Glossary
The collections vocabulary.
Every term on this site, in plain language - the way we'd explain it across a desk, not in a contract.
GlossaryTerms: 24
- DebiCheck Traditional
- South Africa's bank-authenticated debit order. The customer approves the mandate through their own bank, and the bank then checks every collection against it before it goes through - so a collection that matches it stands on strong evidence.
- Debit order Traditional
- An agreed instruction to collect a set amount from a customer's bank account on a schedule. The business holds the mandate, so it isn't bank-authenticated and can be disputed - the everyday EFT rail behind instalments and premiums.
- Registered Mandate (RM) Traditional
- A debit-order mandate agreed with the business and registered at the debtor's own bank, which notifies the debtor that it exists - it replaced the older mandate-registration scheme in May 2025. Not DebiCheck-authenticated: a safety net for mandates that don't need full authentication.
- Recurring card Card
- Automatic card billing for anything that repeats. The card is stored as a secure token rather than the real number, and a powerful recurring payments engine collects against it on schedule - subscriptions and premiums, effortless.
- Online card Card
- Card payments on your website or app (card-not-present), taken through one API integration. Settles to your bank every business day.
- POS card Card
- In-person card payments at the counter - chip-and-PIN or tap. Chip and tap payments carry the card schemes' own security.
- Payment link Card
- A secure card-payment page you send as a link - SMS, email or WhatsApp. No checkout build needed; the payment lands in the same reconciled view as everything else.
- Tokenisation Card security
- Replacing a real card number with a secure stand-in token, so details stay protected while recurring charges run against the token.
- Settlement Money movement
- Collected money reaching your bank account. Card typically settles the next business day (T+1 on the card rails); traditional rails clear in shared windows and settle on a delay - the faster clock is a card property.
- Reconciliation Money movement
- Matching what was collected to the deposits in your bank account. Click2Pay's portal shows every settlement with its references, so each one lines up with a deposit in your bank and month-end stops being a paper chase.
- Active Intelligence The platform
- The platform brain. Flexible interwoven payment channels with cross-payment functionality - a failed collection can be worked on another channel, lifting success rates. It works from what actually happened.
- Kwik Mandate The platform
- Click2Pay's fast-capture setup for DebiCheck and Registered Mandate. Management sets the defaults once and locks the choices that must not vary, so every mandate is captured the same way, every time.
- Kwik Collections The platform
- The collection-settings companion to Kwik Mandate, and to the EFT Kwik Debtor Profile on the debit order rail. Collection dates, amounts and retry settings follow the business's defaults, so scheduled collections run as policy, not as individual choices.
- Mandate Rules
- The customer's authority to collect from their account: on paper, by voice recording or electronically. Which stream a collection runs on is decided by who holds and verifies the mandate - the business, the bank's register, or the bank itself.
- Strike date (action date) Rules
- The day a collection is presented to the customer's bank. Most collectors line it up with salary dates - the 25th, month-end, or the first business day after - because that is when the money is there.
- Tracking Rules
- Keeping a collection in the queue so it is collected as soon as sufficient funds arrive, rather than failing once. DebiCheck and Registered Mandate collections can track for up to ten days; ordinary debit orders cannot.
- Unpaid (and unpaid codes) Rules
- A collection the bank has returned uncollected, with a reason code attached. The reason decides what a collector should do next.
- Dispute (the 60-day rule) Rules
- A payer's request, through their bank, to reverse a debit order they believe was incorrectly debited. Since 13 April 2026 a dispute must be lodged within 60 calendar days, counted from the day after the debit, on all three debit order streams: DebiCheck, Registered Mandate and EFT debit orders. As PASA puts it, not all disputes will result in a reversal, and reversals are neither automatic nor guaranteed. Card payments follow card-scheme chargeback rules instead.
- TT1, TT2 and TT3 Rules
- The three ways a DebiCheck mandate is authenticated. TT1: the customer approves through their own bank channel, in real time or delayed. TT2: a batch request the bank delivers for later approval. TT3: approved with the customer's bank card and PIN at a device.
- Account verification (AVS) Rules
- A bank-run check that an account number, ID number and name match before a mandate is loaded. Cheap insurance against mistyped and fraudulent account details.
- EDO, AEDO and NAEDO Industry
- The legacy early debit order streams - authenticated (AEDO) and non-authenticated (NAEDO). Both were sunset on 31 October 2021 and replaced by DebiCheck; the term still shows up in older contracts and provider pages.
- PayInc Industry
- The operator of South Africa's low-value clearing - EFT debit orders, DebiCheck, Registered Mandate and PayShap all pass through it. Formerly BankservAfrica; renamed in 2025.
- Sponsor bank Industry
- The bank that sponsors a collector into the clearing system and submits its instructions on its behalf. Every debit order, whichever provider prepares it, is submitted through a sponsor bank.
- TPPP (third-party payment provider) Industry
- A registered third party in the payment system that collects and holds funds on a business's behalf.